JetBlue Implements Sciengistics'
StationApps® Customer Service Staffing Software
"We selected Sciengistics because their system allows everyone on our customer service team to collaborate in the staffing process," said Nigel Adams, vice president of customer service at JetBlue. "StationApps® is a flexible, easy-to-use tool that can be scaled for all our operations, large and small."
StationApps® takes flight
schedules, traffic patterns, and station layout information and determines the
optimum scheduling of customer service personnel in order to meet customer needs
for check-in, baggage handling, and other airport services.
JetBlue is a low-fare, low-cost passenger airline, which provides high-quality customer service. Since launching operations in February 2000, the airline has carried more than ten million passengers. JetBlue operates a fleet of 38 new Airbus A320 aircraft and is scheduled to place into service another 12 A320s by the end of 2003. All JetBlue aircraft feature roomy all-leather seats each equipped with free live satellite television, offering up to 24 channels of DIRECTV® Programming at every seat.
From its base at New York City's John F. Kennedy International Airport, JetBlue flies to: Fort Lauderdale, Fort Myers, Orlando, Tampa and West Palm Beach, FL; Buffalo, Rochester and Syracuse, NY; Long Beach, Oakland and Ontario, CA; Burlington, VT; Denver, CO; Las Vegas, NV; New Orleans, LA; Salt Lake City, UT; San Juan, Puerto Rico; and Seattle, WA. From Washington DC, the airline serves Fort Lauderdale, FL, and Long Beach and Oakland, CA. From Long Beach, CA the airline also serves Las Vegas, NV, Oakland, CA, and Salt Lake City, UT.
With JetBlue, all seats
are assigned, all travel is ticketless, all fares are one-way, and a Saturday
night stay is never required. For more information, schedules and fares, please
visit www.jetblue.com or call JetBlue reservations at 1-800-JETBLUE (538-2583).
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